At Divine Jewels, we strive to ensure that your order reaches you in a timely and secure manner. This Shipping Policy outlines our delivery timelines, charges, and procedures.

1. Shipping Locations

We currently ship across the United Kingdom.
International shipping is not available at this time.

2. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving payment confirmation.

  • Custom or personalized jewellery may require additional processing time, which will be mentioned on the product page.

3. Shipping Time & Delivery

  • Estimated delivery time: 3–7 business days after dispatch, depending on your location.

  • Orders are shipped via trusted courier partners to ensure safe and reliable delivery.

Note: Delivery timelines are estimates and may be subject to delays due to weather, holidays, or courier disruptions.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.

  • Free shipping may be offered on qualifying orders during promotions or as specified on the website.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email.

  • You can use this link to monitor the real-time status of your delivery.

6. Incorrect Shipping Information

  • Please ensure your shipping details are accurate when placing your order.

  • Divine Jewels is not responsible for lost packages due to incorrect or incomplete addresses.

7. Delayed or Lost Orders

If your order is delayed or not delivered within the expected timeframe:

8. Damaged Shipments

If your order arrives damaged:

  • Notify us within 48 hours of delivery

  • Include photos of the damaged item and packaging

  • We will offer a replacement for eligible cases as per our Refund and Returns Policy

Contact Us

For any shipping-related inquiries, please reach out to: support@divinejewels.uk